Last updated: January 22, 2026
Lissypet, with email comercial@lissypet.com, mobile phone 3135309484, and address at
Calle 20a #12-32 Pasaje Comercial Solano Local 103, is committed to protecting the privacy of
its customers. This policy details how personal information is collected, used, disclosed, and
protected.
1. Information We Collect
Lissypet may collect the following personal information from its users:
- Contact information: Name, email address, phone number (mobile/WhatsApp), and shipping address.
- Transaction information: Details about products purchased, order history, and payment methods.
- Technical information: IP address, browser type, operating system, and browsing data on our website.
- Communications: Records of interactions through live chat, email, and other communication channels.
2. Use of Information
The information collected will be used to:
- Process and ship orders.
- Communicate with customers about their purchases and provide support.
- Personalize the user experience on the website.
- Send marketing communications, such as promotions and news, provided the user has given consent.
- Conduct analysis to improve our products and services.
- Analyze user behavior on the website using tools such as Google Analytics, Hotjar, and Facebook Pixel.
- Measure the effectiveness of advertising campaigns on Facebook and Instagram.
- Optimize advertising campaigns on platforms such as Meta and Google Ads.
3. Disclosure of Information
Lissypet will not sell or rent personal information to third parties. Information may be shared with:
- Logistics service providers for order delivery.
- Payment gateways to process transactions.
- Marketing and analytics platforms (Meta and Google) for campaign optimization, always in aggregated and anonymous form when possible.
- Google Analytics: To analyze website traffic and user behavior. Data is processed anonymously with anonymized IP.
- Hotjar: To analyze user interaction through heatmaps and session recordings. Data is stored in the EU (Ireland) and IPs are removed within 30 days.
- Facebook Pixel (Meta): To measure the effectiveness of our advertising campaigns on Facebook and Instagram, track conversions, and create custom audiences. Data is shared with Meta and may be transferred to the U.S. Meta complies with the EU-U.S. Data Privacy Framework and processes data according to its privacy policy.
- Competent authorities when required by law.
4. Information Security
Technical and organizational security measures will be implemented to protect personal data
against unauthorized access, alteration, disclosure, or destruction.
5. Data Subject Rights
Users have the right to know, update, correct, and request the deletion of their
personal data. To exercise these rights, they can contact us through the email
comercial@lissypet.com.
Personal Data Handling Policy
This document supplements the Privacy Policy and focuses on compliance with
Colombia's Ley 1581 de 2012 and Decreto 1377 de 2013.
1. Data Controller
- Business Name: Lissypet
- Email: comercial@lissypet.com
- Mobile Phone: 3135309484
- Address: Calle 20a #12-32 Pasaje Comercial Solano Local 103
2. Purpose of Data Processing
Customers' personal data will be processed for the following purposes:
- Contractual relationship management: Processing of purchases, shipments, and after-sales service.
- Commercial communications: Sending information about products, services, and promotions via email and WhatsApp, with prior authorization from the data subject.
- Analysis and improvement: Using browsing and purchase data to understand customer behavior and improve our product offering and store experience.
- Advertising and marketing: Creating custom audiences and optimizing campaigns on Meta Ads and Google Ads.
3. Data Subject Rights
In accordance with Colombian law, data subjects have the following rights:
- Access their personal data free of charge.
- Know, update, and correct their information.
- Request proof of the authorization granted for the processing of their data.
- Be informed about the use given to their personal information.
- File complaints with the Superintendencia de Industria y Comercio for violations of the law.
- Revoke authorization and/or request the deletion of their data when constitutional and legal principles, rights, and guarantees are not respected.
4. Procedure for Exercising Rights
To exercise any of your rights, the data subject may send a request to the
email comercial@lissypet.com, detailing the request. Lissypet will respond within the
timeframes established by law.
Contact
For any questions about these policies, feel free to contact us at:
Email: comercial@lissypet.com
Mobile Phone: 3135309484
Address: Calle 20a #12-32 Pasaje Comercial Solano Local 103
